GW5.2 Default View Problem

[Tony Vissoc]

I've seen something similar where a double-clicked (to open) .exe file would not run the .exe file.  It instead asked what to open it with.  The solution, that I don't specifically remember, involved opening a certain .vew file and then everything would work like magic....



Tony Vissoc
Scitex Digital Printing, Inc.
Dayton, Ohio

>>> Barry Wenger <bwenger at g-b.com> 03/04 3:06 PM >>>
By default the installation is set to View. Right clicking and selecting View does the same thing. That's where I went first with the problem. Something is missing that tells GW to use whatever it uses to view the attachment. That's what I am trying to figure out.
Thanks
Barry

>>> "Glenda Young" <younggm at smtp.bacnet.edu> 03/04 11:33 AM >>>
Instead of opening the attachment, have you tried 'viewing' it?  You can either right click for the drop down menu or you can set your environment to view rather than open when you click on the attachment.

>>> Barry Wenger <bwenger at g-b.com> 03/04 12:36 PM >>>
Hi all,

I have a smaltz problem with one of my users (my boss, actually, but that's not important, is it?)

He is set up to receive undeliverable messages that come through our SMTP gateway. The problem we are having is that when he clicks to view the attachment (the internet email that came in) he gets a dialog box as follows:

It's a Yes/No dialogue box titled "QuickView" whose text is "There are no viewers registered for this type of file.  Would you like to try the default viewers?"

Choosing "No" simply sets an empty window, with the message, and attachment icons at the top.  Choosing "Yes" inserts the text of the attachment into a Notepad-like window (it's NOT Notepad; however the text can be "opened for editing" in Notepad). It's a Quickview Window.

We have tried reinstalling the GW (32-bit) client, cleaning the registry with Regclean and various other smoke and mirror attempts, all to no avail. Does anyone out there have any ideas?
Thanks
Barry Wenger

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

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