[ngw] What Elliott will do with Novell (another support issue)

Randy Grein RGrein at tpchd.org
Thu Apr 1 19:23:38 UTC 2010

"Want some whiskey in your water
Sugar in your tea
What's all these crazy questions they're asking me?
This is the craziest party there could EVER be!
Don't turn on the lights, cause I don't wanna see"
Mamma told me (not to come), 3 Dog Night

>>> "Tim Jackson" <tjackson at baltimorecountymd.gov> 4/1/2010 9:52 AM >>>
Well I fired off an email to a Novell NTS contact stating the issues, and received a phone call back within 10 minutes. I was very impressed with the follow up.

>>> joe Acquisto <joe.acquisto at gmail.com> 3/26/2010 11:21 AM >>>
Yes, call the Novell 800 number, get a human on the line and politely,
but firmly, ask for NTS manager.

Then explain the situation, again politely, but firmly.  By that I
mean, do not be insulting or "tea party" ish, just state your case.

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