[ngw] Groupwise Blackberry issue

Darin Field dfield at sgi.sk.ca
Thu Apr 1 22:51:18 UTC 2010

Try  "Synchronize system address book"...it should be found in the Service Control and customization tab on your BES server.

>>> "Svein Carlsen" <Svein.Carlsen at taconic.com> 4/1/2010 11:06 AM >>>
We're running BES version with Groupwise version 7.01 and I have a single user for which the Blackberry server is pulling up the username in the form userid.Post Office.domain at internet domain name.  We tried and account edir sync as well as clearing and syncing the BES address books as suggested by Blackberry support.  So far nothing has corrected this.  Blackberry has not been very supportive in this matter, and I'm hoping someone has seen this before.  We have checked her nicknames, and preferred names but I'm not sure where the BES is pulling this information from.  We have 72 users attached to the Blackberry service and she is the only person with this issue.  Thanks!

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