[ngw] TID 7005674: Unable to Browse Container in Webaccess or GWIA install

Michael Glenn MGlenn at cco.state.oh.us
Wed Apr 7 14:21:30 UTC 2010

A heads-up on a lovely little bug we came to grief with this past month.
Unable to Browse Container in Webaccess or GWIA install if eDirectory Container is Populated with "Other Name"

This document (7005674 ( http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=7005674&sliceId=1&docTypeID=DT_TID_1_1 )) is provided subject to the disclaimer ( http://www.novell.com/support/viewContent.do?externalId=7005674&sliceId=1#disclaimer ) at the end of this document.EnvironmentNovell GroupWise 8
Novell GroupWise 7
SituationInstalling GroupWise Webaccess Agent or GroupWise Internet Agent (GWIA) on Linux can display an LDAP container containing garbage characters.  If the desired context is represented by the garbage characters and trying to move forward with the install, an error "An Attempt to Add an Object to the Directory Failed (ad25)".
ResolutionThe problem is caused by an "Other Name" associated with the container name.  To work around the issue, temporarily remove the value in the "Other Name" field.


1.  Open ConsoleOne and locate the container that shows badly during the install.  Open the properties of that container.
2.  Under the General | Identification tab, search for the "Other name" field and remove the contents of that field.
3.  If dealing with a multi server tree environment, allow the change to propagate to the other servers.
4.  Retry the installation
StatusReported to Engineering (Bug #594070)
Document ID:7005674
Creation Date:04-06-2010
Modified Date:04-06-2010
Novell Product:GroupWise
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