[ngw] Error - address book deinitialization function

[Douglas Smith]

David,

We are seeing the "The address book deinitialization function error:" 
with 8.01hp1 clients and backends.  So far just one client out of a 
handful (we have just started our GW8 upgrade).

  - Doug.


On 2010/04/15 11:38, David Gerisch wrote:
> I should point out that she started with all sorts of crashes that resulted in the 'The address book deinitialization function' error: spell check, sending with an attachment, various random crashes.  All (but one) of those went away when we created the new MS Windows Profile.  What was left is a consistent crash whenever she tries to add a user to her proxy list.
>
> What doesn't crash is the 8.0.0 HP 2 back-end and 8.0.1 HP 1 front-end for adding proxy users.
>
> I'll be in a bit of poo if the upgrade to 8.0.1 HP 1 across the board brings back a problem I thought was going to be solved.
>
> One thing I have not done, is move the user to a new post office.  I didn't want to do this, because she is on the wrong end of a slow link, and her post office server is local to her work site.  If she weren't at a remote site, I would have by now.
>
> David Gerisch
>
>    
>>>> "Kathy Bannister"<Banniste at audits.ga.gov>  04-15-2010 04:49>>>
>>>>          
> Hum.  So you think keeping your back-end on 8.0.0 HP2 may be the fix?
>
> I, as you have read, have all my Clients on the HP1 Client as well as my back-end at HP1.
>
> Interesting.
>
> I'll post what Novells response is as I have opened a ticket.
>
>    
>>>> "David Gerisch"<DEGerisch at co.tulare.ca.us>  4/14/2010 7:34 PM>>>
>>>>          
> I have had several users with this problem.  Three of them, the MS Windows profiles had to be created new.  A fourth user, the problem followed her mailbox from machine to machine; but, she was using the GW 8.0.0 HP 2 client (even after creating a new profile).  As soon as we accessed the mailbox with a GW 8.0.1 HP 1 client (the version you are using), the crashes stopped.  All our back-end servers are GW 8.0.0 HP 2.
>
> David Gerisch
>
>    
>>>> "Kathy Bannister"<Banniste at audits.ga.gov>  04-14-2010 05:20>>>
>>>>          
> I have had several Users complain about the GW Client crashing with this error:
>
> "Internal Error" - The address book deinitialization function was never called by its parent application.
>
> Happens on more than one computer thay are using.
>
> I have uninstalled the client.
> Used the cleaning tool.
> Reinstalled MAPI.
> Reinstalled the GW Client.
>
> GWCheck on User DB
> Structural Rebuild
> Index
> Content Check
>
> The error continues.
>
> I received it just a few minutes ago when trying to spell check a message.
>
> Had to reboot to get GW to function again.
>
> Windows xp sp3
> GW 8.0.1 1/8/2010
> Build 89145
>
> Any one else have this issue.  Any solutions.
>
> Thanks!!
>
> Georgia Audits made the following annotations on Wed Apr 14 2010 08:20:44
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> Georgia Audits made the following annotations on Thu Apr 15 2010 07:49:21
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