[ngw] D069 When Restoring

Gert gwcheck at gmail.com
Sun Apr 18 13:42:54 UTC 2010

Map the drive to the restore area in the Admin's login script.


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On Fri, Apr 16, 2010 at 9:38 PM, Mario Gingras <Mario at laurentian.ca> wrote:

> Hi folks,
> I'm having a problem restoring messages for a user.  Here are the settings:
> - source server = Win2K3, GW 7.0.3
> - restore server = Win2K3 (different server than live post office)
> - C/S only for both post offices (live and restored)
> I set up the Restore Area in ConsoleOne using
> \\ipaddress\share_name\folder_location and made both the post office and the
> individual user members of this Restore Area, entered the administrator
> username and password in the remote server settings for the POA and also
> added the same thing in the POA startup file just to make sure.
> I can login to the mailbox, open the backup and see all of the messages.
>  But, if I try to restore a message, I get a D069 "You have attempted to
> open an incompatible backup database" error.  On the POA console, I see a
> "Error: Attempt to open invalid backup location [D069] User: UserX" error.
>  If I do a "Restore Mailbox" from ConsoleOne, I see pretty much the same
> error.
> At this point, I'm assuming that it's a Windows permission issue so I
> opened the share to everyone in the world and I'm still getting the same
> error.
> Anybody have any thoughts/ideas/suggestions????
> Thanks in advance!
> Mario
> Laurentian University
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