[ngw] GroupWise on Linux & ArchiveToGo

[Lidija Thompson Ward]

Hello, Greg!

Thank you SO much for all the information you provided!  I had to re-read your response a few times before I could figure out what was wrong on my end.  Of course, I saw the issue with being able to write to the C drive, however when I tried to create a folder/file, there were no problems.  It finally occurred to me that ArchiveToGo was most likely trying to write, but not as me!  So, to get around that, I allowed "everyone" read/write access on the virtual machine when they are logged into it, however I only allowed me access to the virtual machine.  (I hope that makes some kind of sense when you read it.)  We still maintain integrity because I am the only person who can log into the virtual machine.  The other thing I've had to do was go back to the 1.2.0.0 (2007) version.

I have tested with my account (because it's pretty dispensable  ), and with a couple of users who are no longer here.  Everything works beautifully, just like you said!

Thank you SO, SO much for your help, understanding, and most of all, patience!

Sincerely,
Lidija


>>> "Gregory Bell" <Gregory.Bell at advansyscorp.com> 4/11/2010 8:47 PM >>>

Hi Lidija,

>From the logs you provided during our earlier correspondence and reply, we believe the problem is related to your local workstation folders (C: drive) being seen as read-only by Archive To Go, probably an unusual Windows rights/security issue.  This problem is not something we've seen previously and is certainly likely to explain the Archive To Go behavior.

Once the reason behind the read-only problem is resolved, and assuming other environmental conditions are configured correctly, you should be able to archive successfully.

I will also resend our direct response in case you have not received it.

Kind Regards,

Greg Bell
Advansys


>>> "Lidija Thompson Ward" <ThompsonL at macewan.ca> 08/04/2010 7:26 AM >>>

Hello NGW List,

I have an issue that I am hoping someone can help me resolve.  Sorry for the length of the email!

We are running GW7hp4 on a Linux environment, and I am connecting using a Samba share.  We are also using ArchiveToGo to take snapshots of emails for terminated employees.

When our primary domain was on NetWare, there were no issues using the software.  However, now that we promoted the new Linux domain I seem to be having no shortage of issues trying to do an archive.  I go through the whole process, and it seems to be working, only to receive a message in a couple of minutes of "Completion:  Failed."  When I look at the log files it says:
       Messages archived:  0 (0 found)
       Contacts archived:  0 (0 found)
       Completion:  Failed
   Auditing is not available
   Completion:  Failed

I have gone through the manual about 100 times and have not had even a glimmer, never mind a flash of brilliance to figure this out.  Has anyone out there experienced this?  Any thoughts/suggestions would be most welcome!

Thank you,
Lidija Thompson Ward
Grant MacEwan University
Edmonton, AB  Canada
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