[ngw] GroupWise Sent Items

[Danita Zanre]

It sounds like something is either "stuck" or not working properly in the
status returns.  Having it "opened" twice sounds like two different messages
were generated (or one got delivered twice), etc.  You don't have any
anti-virus running on the server that is not excluding the queue directories
do you?


On Mon, Apr 19, 2010 at 3:31 PM, Rhonda Richardson <Rrichardson at kcumb.edu>wrote:

>  I have a couple of oddities with one of my GroupWise users.
>
> In her sent items she has at least one item that when you look at the
> detail list of the sent items it reports that it was sent to one user, but
> it shows that it was opened twice (2 in the Opened column).  I have
> confirmed it reports this by looking at her sent items.  How is it possible
> to be opened by 2 people when it was only sent to 1 person.
>
> The other issue, is on a different sent item.  When you look at the detail
> list of the sent items, it shows that it was sent to 4 people, 2 opened, 0
> deleted.  When you look at the properties of the item, it shows the two have
> opened it, one replied (via an auto-reply rule).  However the person that
> replied via the auto-reply rule, also opened the item and replied to her.
> Why would the fact that she read the message not show up in the properties
> of the message?  The 'style' for the properties is set to Advanced so it is
> showing all details.
>
> Normally it seems this would not be a big deal, but this person happens to
> be a director and uses the status to know who she needs to follow up with on
> items she has sent.
>
> We are running GroupWise 8.0.1 HP 1 on the server and she is running
> GroupWise 7.0.2 HP release date 7/10/2007.
>
> Thanks for any input.
>
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Danita Zanrè
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