[ngw] GroupWise Sent Items (Out of Office)

[Jason Gutierrez]

I will be out of the office on Tuesday, April 20, 2010.

If you need immediate assistance, please contact the Information Services department.

Thanks,
-Jason

Go Saints - Superbowl Champs - Who Dat!

Jason Gutierrez, Sr Network Coordinator
Children's Hospital
200 Henry Clay Ave
New Orleans, LA 70118
504-896-9256 - p
504-896-9225 - f
jgutierr at chnola.org


>>> ngw 04/20/10 07:36 >>>

No ma'am, no anti-virus software running any of my GroupWise servers.

>>> Danita Zanre <dzanre.ngwlist at gmail.com> 4/19/2010 5:14 PM >>>
It sounds like something is either "stuck" or not working properly in
the status returns. Having it "opened" twice sounds like two different
messages were generated (or one got delivered twice), etc. You don't
have any anti-virus running on the server that is not excluding the
queue directories do you?


On Mon, Apr 19, 2010 at 3:31 PM, Rhonda Richardson
<Rrichardson at kcumb.edu> wrote:


I have a couple of oddities with one of my GroupWise users. 
In her sent items she has at least one item that when you look at the
detail list of the sent items it reports that it was sent to one user,
but it shows that it was opened twice (2 in the Opened column). I have
confirmed it reports this by looking at her sent items. How is it
possible to be opened by 2 people when it was only sent to 1 person.
The other issue, is on a different sent item. When you look at the
detail list of the sent items, it shows that it was sent to 4 people, 2
opened, 0 deleted. When you look at the properties of the item, it shows
the two have opened it, one replied (via an auto-reply rule). However
the person that replied via the auto-reply rule, also opened the item
and replied to her. Why would the fact that she read the message not
show up in the properties of the message? The 'style' for the properties
is set to Advanced so it is showing all details.
Normally it seems this would not be a big deal, but this person happens
to be a director and uses the status to know who she needs to follow up
with on items she has sent.
We are running GroupWise 8.0.1 HP 1 on the server and she is running
GroupWise 7.0.2 HP release date 7/10/2007.
Thanks for any input.

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