[ngw] GroupWise Sent Items

Mon Apr 26 13:59:43 UTC 2010

I think I found something on the item that was not reported as opened. 
The person who's status didn't report is using a Macintosh with the
GroupWise 8.0.0 client.  I was able to duplicate the lack of status by
asking someone else on a different Mac using the same client.  I am not
sure if that is something that is fixed in a new version of the client
or not.

I am still trying to figure out the 1 recipient and 2 opens.  There
were not any BC recipients on the message.

>>> "Rhonda Richardson" <rrichardson at kcumb.edu> 4/22/2010 9:59 AM >>>
I will check again, but physically looked at the email myself and I did
not see any BC on the email.

>>> PG 04/22/10 9:13 AM >>>
Are you sure your first issue isn't simply a BC recipient?  I sent an
email to 1 TO, 1 CC and 2 BC recipients.  When I look in Sent Items
folder, the TO column only show the TO and CC names but the Opened
column shows 4.  I think that's normal.
Peter

On Thu, Apr 22, 2010 at 8:46 AM, Rhonda Richardson
<Rrichardson at kcumb.edu> wrote:

We haven't yet been able to find any evidence of this happening.

Does anyone have any other ideas what might cause the issues we are
seeing?

>>> "Paul Caron" <CARONP at mmc.org> 4/20/2010 11:36 AM >>>
We discovered this thru intense diagnostics to determine why our PCs
were taking so long to boot up.  Not sure what tools would help reveal
this. 

Hopefully it won't apply to your environment. 

Paul Caron, CNE, MCSE | Messaging Architect 
Maine Medical Center | http://www.mmc.org 
caronp at mmc.org | 207-662-6666

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>>> 

From: "Rhonda Richardson" <Rrichardson at kcumb.edu>
To:"NGWList" <ngw at ngwlist.com>
Date: 4/20/2010 11:19 AM
Subject: Re: [ngw] GroupWise Sent Items
After some digging (thru log files and such) we can find no evidence
that our Sophos clients are scanning anything other than local areas.

>>> "Rhonda Richardson" <Rrichardson at kcumb.edu> 4/20/2010 9:54 AM >>>
The admins (the only ones with direct access to the mail server) are
all running Sophos for anti-virus.  It is configured to not scan remote
directories, but we are checking to be sure it doesn't do something
funky like the MRU.

>>> "Paul Caron" <CARONP at mmc.org> 4/20/2010 9:38 AM >>>
Running an antivirus program on your PC?  We found McAfee on a PC
interrogates the MRU (Most Recently used) section in the registry and
scans those areas, despite being told to only scan local areas.  So we
have our PCs removing those MRUs on a regular (reboot or weekly) basis.

Paul

>>> 

From: "Rhonda Richardson" <Rrichardson at kcumb.edu>
To:"NGWList" <ngw at ngwlist.com>
Date: 4/20/2010 8:37 AM
Subject: Re: [ngw] GroupWise Sent Items
No ma'am, no anti-virus software running any of my GroupWise servers.

>>> Danita Zanre <dzanre.ngwlist at gmail.com> 4/19/2010 5:14 PM >>>
It sounds like something is either "stuck" or not working properly in
the status returns. Having it "opened" twice sounds like two different
messages were generated (or one got delivered twice), etc. You don't
have any anti-virus running on the server that is not excluding the
queue directories do you? 

On Mon, Apr 19, 2010 at 3:31 PM, Rhonda Richardson
<Rrichardson at kcumb.edu> wrote:

I have a couple of oddities with one of my GroupWise users. 
In her sent items she has at least one item that when you look at the
detail list of the sent items it reports that it was sent to one user,
but it shows that it was opened twice (2 in the Opened column). I have
confirmed it reports this by looking at her sent items. How is it
possible to be opened by 2 people when it was only sent to 1 person.
The other issue, is on a different sent item. When you look at the
detail list of the sent items, it shows that it was sent to 4 people, 2
opened, 0 deleted. When you look at the properties of the item, it shows
the two have opened it, one replied (via an auto-reply rule). However
the person that replied via the auto-reply rule, also opened the item
and replied to her. Why would the fact that she read the message not
show up in the properties of the message? The 'style' for the properties
is set to Advanced so it is showing all details.
Normally it seems this would not be a big deal, but this person happens
to be a director and uses the status to know who she needs to follow up
with on items she has sent.
We are running GroupWise 8.0.1 HP 1 on the server and she is running
GroupWise 7.0.2 HP release date 7/10/2007.
Thanks for any input.

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