[ngw] client/archive error

[Dan Abernathy]

I have a weird client error on one of my users. When he opens GroupWise, he gets the following message:
 
"Need to convert older version of database to GroupWise 6"
 
The only response to the message is "OK", and upon clicking it, a conversion process starts - or at least, it attempts to start - and then the Win32 client crashes.
 
We're on GroupWise 8 + latest patches. Client workstation is Windows XP SP3 running the latest GW8 client. TID 7002048 indicates that this is an archive error, and describes a process for resolution that requires working inside the GroupWise client - changing to a new archive location, archiving one item from the mailbox to force creation of new user.db and ngwguard.db files, copy these to the borked archive's directory, run GWCheck over it, etc.
 
That would be fine if I were actually able to do any of it, but I can't. The client crashes immediately after acknowledging the error.
 
Running a GWCheck contents+index fix on the user produced only the usual "outdated notify actions" etc. We're able to access his account without problems on another computer, which suggests the problem is local to his laptop. Uninstalling and reinstalling the GroupWise client had no effect, it still complains about needing to convert to version 6 and then crashes when he presses OK.
 
Any thoughts?
 
 
This e-mail and any files transmitted with it are confidential, are intended solely for the use of the addressee, and may be legally privileged. If you have received this e-mail in error, please notify the sender immediately; disclosing, copying distributing or taking any action in reliance on the contents of this information is strictly prohibited. 

Save trees. Go green. Print only when necessary. 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://ngwlist.com/pipermail/ngw/attachments/20100426/04aae67e/attachment.html 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpg
Size: 19370 bytes
Desc: JPEG image
Url : http://ngwlist.com/pipermail/ngw/attachments/20100426/04aae67e/attachment.jpg