[ngw] client/archive error

Thomas Justice Thomas.Justice at doc.state.nj.us
Mon Apr 26 14:20:27 UTC 2010

It sounds like it's looking at the user's email archive, and I'm assuming that 's local to this PC.

Run a stand alone GWCheck against the user's archive, and / or rename that archive directory to see if you can then launch the client on that PC w/out error.  I'd rename the archive directory first to verify that's where your problem is coming from.  If it launches OK w/ out the archive directory present and valid, then that's where the problem is.

Tom Justice (Thomas.Justice at DOC.state.nj.us)
OIT Network Services (Email Admin)

>>> "Dan Abernathy" <dabernathy at claytoncorp.com> 4/26/2010 10:15 AM >>>
I have a weird client error on one of my users. When he opens GroupWise, he gets the following message:
"Need to convert older version of database to GroupWise 6"
The only response to the message is "OK", and upon clicking it, a conversion process starts - or at least, it attempts to start - and then the Win32 client crashes.
We're on GroupWise 8 + latest patches. Client workstation is Windows XP SP3 running the latest GW8 client. TID 7002048 indicates that this is an archive error, and describes a process for resolution that requires working inside the GroupWise client - changing to a new archive location, archiving one item from the mailbox to force creation of new user.db and ngwguard.db files, copy these to the borked archive's directory, run GWCheck over it, etc.
That would be fine if I were actually able to do any of it, but I can't. The client crashes immediately after acknowledging the error.
Running a GWCheck contents+index fix on the user produced only the usual "outdated notify actions" etc. We're able to access his account without problems on another computer, which suggests the problem is local to his laptop. Uninstalling and reinstalling the GroupWise client had no effect, it still complains about needing to convert to version 6 and then crashes when he presses OK.
Any thoughts?
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