[ngw] Unable to Reply - BB w/GW Web Access

Lori Binner LBinner at JJKELLER.COM
Tue Apr 27 17:48:09 UTC 2010


Joe-
I see when logging from my PC that I have the choice of whether or not to use the basic interface, however, I don't see that choice from my BlackBerry.

>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 11:47 AM >>>
Are you using the "basic" or "full" WebAccess interface?

Joe

On Tue, Apr 27, 2010 at 11:32 AM, Lori Binner <LBinner at jjkeller.com> wrote:
> Yes, that's what I'm trying to do...access Web Access w/out BIS, but by
> going to the website with my device. I can't seem to compose or reply to any
> emails. For instance, when I choose "Compose", it brings up the following on
> the screen and doesn't give you anywhere to insert your cursor and actually
> type anything in. After hitting Compose, this is what I see:
>
> Compose
> Type: Mail
> To:
> Subject:
> Message:
> Send
>
> I know a couples years back accessing from my Blackberry used to work just
> fine, but not any longer.
>
>>>> "Mary Matthews" <mlm23 at calvin.edu> 4/26/2010 3:55 PM >>>
> They should be able to use WA the way I use it, even without BIS.  But they
> have to have the email they want to reply to open, then hit the BB key (the
> one with all the dots) to get a menu up that allows them to Forward or Reply
> while in WA.  Does that not work for you?
>
>>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/26/2010 4:42 PM >>>
> Thanks Mary, but they don't want to allow email forwarding to BIS
> here....simply accessing the GW Web Access link/web page used to work in the
> past, so my assumption is something changed. What I'm wondering is if anyone
> knows what's changed, if it can be corrected, or, if it depends on the
> carrier/browser used.
>
> Thanks, Lori
>
>>>> "Mary Matthews" <mlm23 at calvin.edu> 4/26/2010 3:38 PM >>>
> Do they have BIS service?  If so, they can receive their email on the device
> and reply from there.  That's how I'm setup anyway.  Just checked my BB
> using WA and there's no reply button while in the email itself.  However, if
> you ht the BB button (the one that takes you "home") you get a list of
> options, one of which is Reply and it works fine. I'm on Sprint/Nextel
> network and we're running GW 8.0.1, but it worked the same way under 7.0.3
> for me.
>
>>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/26/2010 1:57 PM >>>
> Hello-
> A couple of BlackBerry users who have their own personal Blackberrys & are
> NOT set up with our BES are accessing their GroupWise accounts via the
> GroupWise Web Access on their device. They have pointed out that although
> they are able to read their emails after logging in, they are unable to
> "Reply" to them.
> I know quite some time ago, I remember one could login and you were able to
> see links somewhere in the email to Reply and all worked well. Now I don't
> see any link(s) to Reply on an open email and if I try to select Reply
> instead from the Blackberry menu button, it brings up the email with the
> word "Reply" at the top; Subject: (sub of email); Message: (message) and
> Send at the bottom and doesn't appear to give any way to actually type your
> reply in. So, somewhere along the line this changed. According to them,
> another user they know of has all the nice links/icons and can Reply just
> fine.
>
> My device seems to also have the problem when I look at this. I'm wondering
> if it's carrier/provider or browser reasons that this has now changed is for
> some of us. In general, most of us are using the Blackberry 4.5 and our
> GroupWise is 7.0.3. (Provider/carrier could be different)
>
> Thanks, Lori
>
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