[ngw] Unable to Reply - BB w/GW Web Access

[Joseph Marton]

Ok, so when you login from your Blackberry, which interface are you getting?

Joe

On Tue, Apr 27, 2010 at 12:48 PM, Lori Binner <LBinner at jjkeller.com> wrote:
> Joe-
> I see when logging from my PC that I have the choice of whether or not to
> use the basic interface, however, I don't see that choice from my
> BlackBerry.
>
>>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 11:47 AM >>>
> Are you using the "basic" or "full" WebAccess interface?
>
> Joe
>
> On Tue, Apr 27, 2010 at 11:32 AM, Lori Binner <LBinner at jjkeller.com> wrote:
>> Yes, that's what I'm trying to do...access Web Access w/out BIS, but by
>> going to the website with my device. I can't seem to compose or reply to
>> any
>> emails. For instance, when I choose "Compose", it brings up the following
>> on
>> the screen and doesn't give you anywhere to insert your cursor and
>> actually
>> type anything in. After hitting Compose, this is what I see:
>>
>> Compose
>> Type: Mail
>> To:
>> Subject:
>> Message:
>> Send
>>
>> I know a couples years back accessing from my Blackberry used to work just
>> fine, but not any longer.
>>
>>>>> "Mary Matthews" <mlm23 at calvin.edu> 4/26/2010 3:55 PM >>>
>> They should be able to use WA the way I use it, even without BIS.  But
>> they
>> have to have the email they want to reply to open, then hit the BB key
>> (the
>> one with all the dots) to get a menu up that allows them to Forward or
>> Reply
>> while in WA.  Does that not work for you?
>>
>>>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/26/2010 4:42 PM >>>
>> Thanks Mary, but they don't want to allow email forwarding to BIS
>> here....simply accessing the GW Web Access link/web page used to work in
>> the
>> past, so my assumption is something changed. What I'm wondering is if
>> anyone
>> knows what's changed, if it can be corrected, or, if it depends on the
>> carrier/browser used.
>>
>> Thanks, Lori
>>
>>>>> "Mary Matthews" <mlm23 at calvin.edu> 4/26/2010 3:38 PM >>>
>> Do they have BIS service?  If so, they can receive their email on the
>> device
>> and reply from there.  That's how I'm setup anyway.  Just checked my BB
>> using WA and there's no reply button while in the email itself.  However,
>> if
>> you ht the BB button (the one that takes you "home") you get a list of
>> options, one of which is Reply and it works fine. I'm on Sprint/Nextel
>> network and we're running GW 8.0.1, but it worked the same way under 7.0.3
>> for me.
>>
>>>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/26/2010 1:57 PM >>>
>> Hello-
>> A couple of BlackBerry users who have their own personal Blackberrys & are
>> NOT set up with our BES are accessing their GroupWise accounts via the
>> GroupWise Web Access on their device. They have pointed out that although
>> they are able to read their emails after logging in, they are unable to
>> "Reply" to them.
>> I know quite some time ago, I remember one could login and you were able
>> to
>> see links somewhere in the email to Reply and all worked well. Now I don't
>> see any link(s) to Reply on an open email and if I try to select Reply
>> instead from the Blackberry menu button, it brings up the email with the
>> word "Reply" at the top; Subject: (sub of email); Message: (message) and
>> Send at the bottom and doesn't appear to give any way to actually type
>> your
>> reply in. So, somewhere along the line this changed. According to them,
>> another user they know of has all the nice links/icons and can Reply just
>> fine.
>>
>> My device seems to also have the problem when I look at this. I'm
>> wondering
>> if it's carrier/provider or browser reasons that this has now changed is
>> for
>> some of us. In general, most of us are using the Blackberry 4.5 and our
>> GroupWise is 7.0.3. (Provider/carrier could be different)
>>
>> Thanks, Lori
>>
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