[ngw] Is it a good idea to re-create the user database?

[Joseph Marton]

I think restoring from backup is what was already recommended in the
forums as well.

Joe

On Tue, Apr 27, 2010 at 2:18 PM, Gert <gwcheck at gmail.com> wrote:
> It is the last step to recover email for a user since it deletes folder
> structure and all items go to the cabinet. Considered restoring a user .db
> from backup?
>
> Gert
>
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> On Tue, Apr 27, 2010 at 4:15 PM, Perry Lawless <perry.lawless at nicholls.edu>
> wrote:
>>
>> We are running Groupwise 7 (1 post office, gwia, webaccess) on Netware
>> 6.5 and it has been solid  (Will be upgrading this summer with new
>> hardware purchase).  Server has raid 5 internal sas drives with 2
>> pools (sys, mail).  On saturday night there was a block error that
>> shut down the mail pool. The error was "An error at block xxx has
>> compromised volume integrity the pool is being deactivated". And of
>> course it also shutdown the mail volume ("An error at block xxx has
>> compromise volume integrity the volume is being deactivated').  The
>> sys volume was unaffected so the server did not abend (but the mail
>> volume was deactivated).  I remarked the groupwise agents in autoexec
>> and rebooted the server.  Everything came up normally including the
>> mail pool and mail volume.  I put my autoexec back and rebooted the
>> server again to make sure it would load the agents correctly.
>> Everything was fine.  I monitored the server for an hour or so to see
>> if it would have any errors.  Everything looked ok.  I figured I
>> dodged a bullet.
>>
>> Well monday morning (this morning) I get a call that a user could not
>> login.  His account looks fine in c1 so I try to send him an email.
>> His email address was not in the system address book, so I run a
>> gwcheck on his account and it says "user does not exists in this post
>> office".  I checked my daily gwcheck log file from yesterday and I see
>> there are 12 "Database userxxx.db in Store Catalog but not in Address
>> Book".  At the end of the gwcheck log file, under Correctable
>> conditions encountered, is "code 23 - Databases in Store Catalog, not
>> in Address Book-12 count".   I check the other 11 accounts and they
>> are missing from the system address book as well.  Can I run a gwcheck
>> (re-create user database) on the 12 users?  I have never had to run
>> this so it makes me a little nervous.  Is there a better way to get
>> the users back?
>>
>> Thanks in advance!
>>
>> Perry Lawless
>> Assistant Director
>> University Computer Services
>>
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