[ngw] Is it a good idea to re-create the user database?

Renee & Ed Serreze serreze at foxinternet.net
Tue Apr 27 19:47:11 UTC 2010

Perry -

I would try restoring the user.db from a backup and then running a 
rebuild on the database.

If you re-create, you will lose all of the user's settings - password, 
personal client settings, folder structure, personal address books, 
personal groups, rules, and posted appointments, notes, & tasks.


Perry Lawless wrote:
> We are running Groupwise 7 (1 post office, gwia, webaccess) on Netware  
> 6.5 and it has been solid  (Will be upgrading this summer with new  
> hardware purchase).  Server has raid 5 internal sas drives with 2  
> pools (sys, mail).  On saturday night there was a block error that  
> shut down the mail pool. The error was "An error at block xxx has  
> compromised volume integrity the pool is being deactivated". And of  
> course it also shutdown the mail volume ("An error at block xxx has  
> compromise volume integrity the volume is being deactivated').  The  
> sys volume was unaffected so the server did not abend (but the mail  
> volume was deactivated).  I remarked the groupwise agents in autoexec  
> and rebooted the server.  Everything came up normally including the  
> mail pool and mail volume.  I put my autoexec back and rebooted the  
> server again to make sure it would load the agents correctly.   
> Everything was fine.  I monitored the server for an hour or so to see  
> if it would have any errors.  Everything looked ok.  I figured I  
> dodged a bullet.
> Well monday morning (this morning) I get a call that a user could not  
> login.  His account looks fine in c1 so I try to send him an email.   
> His email address was not in the system address book, so I run a  
> gwcheck on his account and it says "user does not exists in this post  
> office".  I checked my daily gwcheck log file from yesterday and I see  
> there are 12 "Database userxxx.db in Store Catalog but not in Address  
> Book".  At the end of the gwcheck log file, under Correctable  
> conditions encountered, is "code 23 - Databases in Store Catalog, not  
> in Address Book-12 count".   I check the other 11 accounts and they  
> are missing from the system address book as well.  Can I run a gwcheck  
> (re-create user database) on the 12 users?  I have never had to run  
> this so it makes me a little nervous.  Is there a better way to get  
> the users back?
> Thanks in advance!
> Perry Lawless
> Assistant Director
> University Computer Services
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