[ngw] Auto response using noreply

Chad Griewahn Cgriewah at mitssupport.com
Wed Apr 28 16:21:48 UTC 2010

Scratch the whole subject contains RE bit.  I was being dumb.....  But I am considering replacing that with something along the lines of.... 
"If message contains <a string from required signature> then break."  This would in theory prevent people from getting auto replies when they reply to a "real" message from the account. 

Let's put the users in charge.  That can not possibly end badly......  grrrr

>>> "Chad Griewahn" <Cgriewah at mitssupport.com> 4/28/2010 11:40 AM >>>

There does not seem to be a perfect answer but here is the logic I am considering testing: 

If item is mail AND 
If item is received AND 
Subject does not contain "RE" AND 
Subject does NOT contain <at least a majority of the subject line of the auto response email we send out> THEN 
Reply (or send mail) using NoReply account 

Thoughts?  (I wish I could define a "does not begin with" condition) 

>>> "Kevin Parris" <KPARRIS at ed.sc.gov> 4/28/2010 11:15 AM >>>
Now you see why "I want an auto-reply for EVERY message" is a wish granted only by evil genies.  The good genies know that even they cannot handle an auto-reply function that sends messages to somewhere that might without notice become another auto-reply function.

>>> "Chad Griewahn" <Cgriewah at mitssupport.com> 04/28/10 10:32 AM >>>

Tested this.  Not so much.  We got up to 10 messages in just 2 or 3 minutes with an external test account with no signs of stopping.  Is there a best practice on this I just am missing?  It does appear that we could have the reply be sent from a different account within GW entirely.  Would setting up a Noreply resource and using that work for this?  We could then have all mail silently dropped to that account at the inbound gateway.  I must be over thinking this problem.....

>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 10:20 PM >>>
Loop detection should pick this up and cut the replies after a few
have gone out.


On Tue, Apr 27, 2010 at 3:48 PM, Chad Griewahn <Cgriewah at mitssupport.com> wrote:
> That is a great point for one part of it.  Thanks Joe.  Still not sure of
> the best way to solve the issue though if the customer also has an auto
> responder on the other end....  By the very nature of the fact that these
> are for obituaries, that seems to  happen extremely often.
>>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 4:15 PM >>>
> I wouldn't think you'd need to enable allow looping.  Should just be
> able to add a condition of "subject contains *" to the rule to get it
> to work for every message from a sender instead of just the first one.
> Joe
> On Tue, Apr 27, 2010 at 3:09 PM, Chad Griewahn <Cgriewah at mitssupport.com>
> wrote:
>> We have managers that want to start to put auto reply rules in place that
>> ALWAYS reply to any and every inbound message.  Obviously this is not
>> considered a good idea but we have been overridden by management and now
>> must support this.  We do want to avoid possible loops of course and due
>> to
>> the way our multiple gateways and domains are configured, must do this
>> with
>> a GW rule.  For the rule to work as requested, it seems that we will need
>> to
>> enable the "Allow reply rules to loop" option.
>> I am wondering if there is a better way...?  Has anybody else needed to
>> support an always auto reply rule?  Should the auto reply rule say to be
>> "from" a noreply type account we create in GW?
>> TIA
>> Chad Griewahn
>> Infrastructure Engineer / Integrator
>> Booth Newspapers
>> 616-242-1015
>> cgriewah at mitssupport.com

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