[ngw] Strange Webaccess 8 login issue (becoming widespread)

[Daniel Straka]

I second Tom's take. Get the user's pw, login as them and make sure the folders that should be at the root of the structure are not moved under other folders. Dan

>>> "Thomas Justice" <Thomas.Justice at doc.state.nj.us> 4/29/2010 9:29 AM >>>
Really shooting from the hip here... But something tells me this could have an impact.
Is the user's folders in their real client setup normally?  Or is mailbox moved under another folder, or something else strange?   

Tom Justice (Thomas.Justice at DOC.state.nj.us)
OIT Network Services (Email Admin)
609-341-3027


>>> "Matt Vincent" <Mattv at gators.uaa.ufl.edu> 4/29/2010 11:25 AM >>>
Yes.  Many times.  We have run maintenance on the domain, on the user's mailboxes, etc.  When logging in diagnostic mode, the only info for a user having the issue is 
server thread is processing a request...
<user>    Login
server thread finished servicing client

The difference with a user that is working is that after it shows login, then shows list folders, open folder of incoming messages, etc.....if that helps at all.

>>> 
From: 	"Kim Geiger" <kim at wkar.org>
To:	<ngw at ngwlist.com>
Date: 	4/29/2010 11:12 AM
Subject: 	Re: [ngw] Strange Webaccess 8 login issue (becoming			 widespread)

>>> On 4/29/2010 at 10:57 AM, "Matt Vincent" <Mattv at gators.uaa.ufl.edu> wrote:
> Thanks Tim, but yes, we have done that.  I can login as myself on my 
> computer, then turn around and try with one of the users that having the 
> issue on the same computer and it has the problem.  It seems to be different 
> than the issue of logging in and it going to the blank page.  Thanks again 
> for the quick response, we hoped that would have done the trick as well.

Have you tried restarting Webaccess?

-- 
Kim Geiger
Information Technologist
WKAR Radio & Television
East Lansing, Michigan
517-432-3120 x 429


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