[ngw] Strange Webaccess 8 login issue (becoming widespread)

[Matt Vincent]

Tom,

Just so I make sure I'm trying the right thing, you want me to do Reset Client Options?  That is the closest I see to reset preferences.  Just don't want to do the wrong thing here.  Thanks.

>>> 
From: 	"Tom Miller" <tmiller at hnncsb.org>
To:	<ngw at ngwlist.com>
Date: 	4/29/2010 11:36 AM
Subject: 	Re: [ngw] Strange Webaccess 8 login issue (becoming					 widespread)

This sounds familiar.  Have you tried reset preferences via GWCheck?

>>> "Matt Vincent" <Mattv at gators.uaa.ufl.edu> 4/29/2010 11:25 AM >>>
Yes.  Many times.  We have run maintenance on the domain, on the user's mailboxes, etc.  When logging in diagnostic mode, the only info for a user having the issue is 
server thread is processing a request...
<user>    Login
server thread finished servicing client

The difference with a user that is working is that after it shows login, then shows list folders, open folder of incoming messages, etc.....if that helps at all.

>>> 
From: "Kim Geiger" <kim at wkar.org>
To:<ngw at ngwlist.com>
Date: 4/29/2010 11:12 AM
Subject: Re: [ngw] Strange Webaccess 8 login issue (becoming widespread)

>>> On 4/29/2010 at 10:57 AM, "Matt Vincent" <Mattv at gators.uaa.ufl.edu> wrote:
> Thanks Tim, but yes, we have done that.  I can login as myself on my 
> computer, then turn around and try with one of the users that having the 
> issue on the same computer and it has the problem.  It seems to be different 
> than the issue of logging in and it going to the blank page.  Thanks again 
> for the quick response, we hoped that would have done the trick as well.

Have you tried restarting Webaccess?

-- 
Kim Geiger
Information Technologist
WKAR Radio & Television
East Lansing, Michigan
517-432-3120 x 429


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