[ngw] Strange Webaccess 8 login issue

Kim Geiger kim at wkar.org
Thu Apr 29 21:02:48 UTC 2010

>>> On 4/29/2010 at 4:52 PM, "Matt Vincent" <mattv at gators.uaa.ufl.edu>
> We got it resolved, but as is the case a lot of times, we don't know
> exactly fixed the problem.  Ran the reset client options on a user
and it 
> didn't work right off, but they went into their options ->
environment -> default 
> actions -> and changed the start in folder from home to mailbox and
then was 
> able to login successfully in webaccess.  They changed it back to
home and 
> they were still able to login.  I ran the gw check on another user,
> couldn't get in, looked at their default action and their start in
> opposite.  They were set to mailbox.  I changed it to home, logged in

> successfully, changed it back, logged in successfully.  So, I don't
know if 
> it is a combination of the two, or if simply changing the switch in
> default 'start in' alone will do the trick.  I guess we'll have to
wait until 
> the next person.
> Thanks to all who responded.  I always appreciate how active this
list is.  
> Have a good day.

Glad you got it fixed, however you did it * it sounds like a
bothersome issue, one highly annoying to users.

Kim Geiger
Information Technologist
WKAR Radio & Television
East Lansing, Michigan
517-432-3120 x 429

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