[ngw] Unable to Reply - BB w/GW Web Access

Fri Apr 30 14:29:55 UTC 2010

Anybody know...can I follow the other Browser User Agents and simply Add one for the Blackberry by typing *Blackberry* and configure it to use "Basic HTML"?

>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/28/2010 9:58 AM >>>
Joe-
I've found the Browser User Agents page...if I click "Add", how do I know what the name of the Browser User Agent should be for Blackberrys? Is there any documentation anywhere?  Thanks, Lori

>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 1:56 PM >>>
Well you can try updating to 704 to see if that fixes it.  My guess is
that since it last worked the users are running newer versions of the
Blackberry OS on their devices which may require GW8 to have this all
happen automatically.  If you want to manually play around, pull up
the properties of the WebAccess application object in C1 (not the
gateway, but the application, probably exists within your GW domain
object if you view the domain as a container).  Go to
Application->Templates, click on Define User Interfaces, Browser User
Agents, and from there you can add the appropriate user agent for the
BB web browser.  You can see "Windows CE" is in there for Windows
Mobile devices and Blazer for PalmOS devices, with both being set for
Basic HTML.  This forces those platforms to use the basic interface.
You my need to do the same for the BB.

Joe

On Tue, Apr 27, 2010 at 1:42 PM, Lori Binner <LBinner at jjkeller.com> wrote:
> Joe-
> Yes, you're already reading my mind...why users would have to use such a
> non-friendly user link....if anyone knows where to point me to where these
> settings are explained, documented so I can see if our web access needs
> editing to find out why it's not defaulting, please let me know.  Thanks,
> Lori
>
>>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 1:34 PM >>>
> James gave the link to force using the basic interface.  It should
> come up automatically though.  Might have to edit the WebAccess
> application (I think that's where the setting is) to give the browser
> headers of the BB web browser so that it uses the basic interface
> automatically.
>
> Joe
>
> On Tue, Apr 27, 2010 at 12:54 PM, Lori Binner <LBinner at jjkeller.com> wrote:
>> Well, I think you're on to something as in the past when it used to work
>> on
>> devices, I think it was using the Basic Interface which would always
>> include
>> the links to Reply, etc. at the bottom of each opened item...I'm not
>> seeing
>> that now, so my assumption is my device is not using the basic interface?
>> If
>> so, how do I force it (if the Basic interface is what's going to make this
>> work again).
>>
>>>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 12:50 PM >>>
>> Ok, so when you login from your Blackberry, which interface are you
>> getting?
>>
>> Joe
>>
>> On Tue, Apr 27, 2010 at 12:48 PM, Lori Binner <LBinner at jjkeller.com>
>> wrote:
>>> Joe-
>>> I see when logging from my PC that I have the choice of whether or not to
>>> use the basic interface, however, I don't see that choice from my
>>> BlackBerry.
>>>
>>>>>> Joseph Marton <jmmarton at gmail.com> 4/27/2010 11:47 AM >>>
>>> Are you using the "basic" or "full" WebAccess interface?
>>>
>>> Joe
>>>
>>> On Tue, Apr 27, 2010 at 11:32 AM, Lori Binner <LBinner at jjkeller.com>
>>> wrote:
>>>> Yes, that's what I'm trying to do...access Web Access w/out BIS, but by
>>>> going to the website with my device. I can't seem to compose or reply to
>>>> any
>>>> emails. For instance, when I choose "Compose", it brings up the
>>>> following
>>>> on
>>>> the screen and doesn't give you anywhere to insert your cursor and
>>>> actually
>>>> type anything in. After hitting Compose, this is what I see:
>>>>
>>>> Compose
>>>> Type: Mail
>>>> To:
>>>> Subject:
>>>> Message:
>>>> Send
>>>>
>>>> I know a couples years back accessing from my Blackberry used to work
>>>> just
>>>> fine, but not any longer.
>>>>
>>>>>>> "Mary Matthews" <mlm23 at calvin.edu> 4/26/2010 3:55 PM >>>
>>>> They should be able to use WA the way I use it, even without BIS.  But
>>>> they
>>>> have to have the email they want to reply to open, then hit the BB key
>>>> (the
>>>> one with all the dots) to get a menu up that allows them to Forward or
>>>> Reply
>>>> while in WA.  Does that not work for you?
>>>>
>>>>>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/26/2010 4:42 PM >>>
>>>> Thanks Mary, but they don't want to allow email forwarding to BIS
>>>> here....simply accessing the GW Web Access link/web page used to work in
>>>> the
>>>> past, so my assumption is something changed. What I'm wondering is if
>>>> anyone
>>>> knows what's changed, if it can be corrected, or, if it depends on the
>>>> carrier/browser used.
>>>>
>>>> Thanks, Lori
>>>>
>>>>>>> "Mary Matthews" <mlm23 at calvin.edu> 4/26/2010 3:38 PM >>>
>>>> Do they have BIS service?  If so, they can receive their email on the
>>>> device
>>>> and reply from there.  That's how I'm setup anyway.  Just checked my BB
>>>> using WA and there's no reply button while in the email itself.
>>>> However,
>>>> if
>>>> you ht the BB button (the one that takes you "home") you get a list of
>>>> options, one of which is Reply and it works fine. I'm on Sprint/Nextel
>>>> network and we're running GW 8.0.1, but it worked the same way under
>>>> 7.0.3
>>>> for me.
>>>>
>>>>>>> "Lori Binner" <LBinner at JJKELLER.COM> 4/26/2010 1:57 PM >>>
>>>> Hello-
>>>> A couple of BlackBerry users who have their own personal Blackberrys &
>>>> are
>>>> NOT set up with our BES are accessing their GroupWise accounts via the
>>>> GroupWise Web Access on their device. They have pointed out that
>>>> although
>>>> they are able to read their emails after logging in, they are unable to
>>>> "Reply" to them.
>>>> I know quite some time ago, I remember one could login and you were able
>>>> to
>>>> see links somewhere in the email to Reply and all worked well. Now I
>>>> don't
>>>> see any link(s) to Reply on an open email and if I try to select Reply
>>>> instead from the Blackberry menu button, it brings up the email with the
>>>> word "Reply" at the top; Subject: (sub of email); Message: (message) and
>>>> Send at the bottom and doesn't appear to give any way to actually type
>>>> your
>>>> reply in. So, somewhere along the line this changed. According to them,
>>>> another user they know of has all the nice links/icons and can Reply
>>>> just
>>>> fine.
>>>>
>>>> My device seems to also have the problem when I look at this. I'm
>>>> wondering
>>>> if it's carrier/provider or browser reasons that this has now changed is
>>>> for
>>>> some of us. In general, most of us are using the Blackberry 4.5 and our
>>>> GroupWise is 7.0.3. (Provider/carrier could be different)
>>>>
>>>> Thanks, Lori
>>>>
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