[ngw] Device Rest on Mobility

Danita Zanre dzanre.ngwlist at gmail.com
Tue Mar 1 00:07:29 UTC 2011


I know that some versions of Android do not work with device reset. Is this 2.2?  In theory it should work with 2.2. 

Danita

Sent from my iPhone

On Feb 28, 2011, at 8:38 AM, "Elbert LaGrew" <Elbert.LaGrew at katun.com> wrote:

> I asked this question last week with no takers...maybe the 2nd time is the charm. :-)
> 
> We have Datasync build 290 installed and working swimmingly for 13 people. We are running in test mode right now before rolling it out enterprise-wide to about 100 users.
> 
> Here is our current issue. After enabling the Mobility security policy, we tried doing a reset device on and Android G2 phone...nothing happened. Well, all  we got when choosing reset device to factory defaults is after the sync, it blocks the phone from connecting to the mobility server.
> 
> When we tried the Reset Device with an iPhone 4 it worked as we expected and erased the iphone to a factory reset.
> 
> Can anyone comment on whether this feature works for Android devices?  This will have a huge impact on whether or not we roll this service out enterprise-wide to over 150 users with smart phones.
> 
> Thanks!
> 
> --El
> 
> 
> 
> 
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