[ngw] Undeliverable messages from Mailer-Daemon looping with user rules

[Joseph Marton]

Unless the users are adding in criteria "subject contains *" this shouldn't
be happening.  When I'm out I have my reply rule configured to reply to
everyone (don't filter for Internet senders) and there's no problem.

Joe

On Mon, Oct 31, 2011 at 6:12 AM, Andre Tissot <Andre.Tissot at idsa.ch> wrote:

> Hello,
>
> My client is a big organisation with multiple domains, post offices,
> gateways, etc... and a number of users establishing vacation rules !
> When incoming spam with unexisting email address is received, the
> vacation rule (if not filtered for messages from the internet) generates
> a reply, and this is the start of the loop :
>
> 1. spam message received from internet with an unexisting return address
> 2. vacation rule generates reply
> 3. GWIA tries to send message, but getting an error, returns an
> "undeliverable message" to the user mailbox (sender =
> Mailer-Daemon at hostname.domain.ext )
> 4. User mailbox, through the vacation rule, replies to the message from
> Mailer-Daemon at hostname.domain.ext , but this is also undeliverable
> (configuration of Gateways is done in this way for MX, PTR, etc...
> reason)
> 5. Ping-pong rule is established and generates 1000s of messages until
> an admin disables the vacation rule of the user...
>
> After extensive search of Documentation, TIDs, forums, etc... I could
> not find a definitive solution for this issue.
>
> Questions :
>
> If I create a new "Internet Domain Name" under Internet Addressing
> called "hostname.domain.ext" (with the real names of course...), and a
> new mailbox called "Mailer-Daemon" will this :
>
> - get the returning message from point 4 above (thus stopping the loop)
> ?
> - BUT NOT create any inconvenience in the normal process of the Gateway
> or other part of the GroupWise system ?
>
> Thank you in advance for your replies and best regards,
>
> André Tissot
> ID Integrated Data SA
> Geneva - Switzerland
>
> _______________________________________________
> ngw mailing list
> ngw at ngwlist.com
> http://ngwlist.com/mailman/listinfo/ngw
>
>