[ngw] Cannot send email using WebAccess

David Holmes dholmes at schoharie.k12.ny.us
Thu Feb 13 02:43:01 UTC 2014

Hi Lidja,
This sounds familiar. I think we had a user with the same problem last year sometime. As I recall it was a signature issue of some kind. The user had a BUNCH of them and when we trimmed down the number the problem went away but my recollection may be a little fuzzy. Definitely signature related for us though.

Dave Holmes
Senior Computer Support Specialist
Schoharie Central School District
136 Academy Drive
Schoharie, NY 12157
Phone: 518-295-6667

>>> "Lidija Thompson-Ward" <Lidija.Thompson-Ward at macewan.ca> 2/12/2014 6:12 PM >>>
Hello NGW,

We are using GW2012, back- and front-end.  I have one user who cannot send an email using his WebAccess.

We have tried several browsers but it always fails.  The user can compose his message and click Send.  A signature prompt pops us, and it doesn't matter whether he selects Add Signature, Don't Add Signature, or Cancel; the result is always the same:  The signature box disappears, but the message just sits there - no spinning, no anything.  Just sits and sits.  If we select the X to exit, a message box pops up with "Are you sure?  This page is asking you to confirm that you want to leave - data you have entered may not be saved."   The user can read all the messages, just never reply to them or create new ones.  Everything else works the way it is supposed to.

I would appreciate any thoughts or suggestions to point me in the right direction for a resolution.  

Thank you,
Lidija Thompson
MacEwan University

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