[ngw] Rép. : web client and searching

David Krotil David.Krotil at krotilovi.cz
Mon Jun 8 13:25:31 UTC 2015

have 1000+ users on WebAcces server and never got this message. 

Do you have at least SP1 HP1 installed ?

Check index health on your POA, try full rebuild. 

>>> "Andre Tissot" <Andre.Tissot at idsa.ch> 8.6.2015 15:10 >>>

Hi Kim,

We have exactly the same problem with our GW14 WebAccess : did you get
a solution ?

Another strange thing with the Search in GW14 WebAccess, is with the
"Advanced Search" button in the Menu : if you don't select a folder (or
multiple folders), your search will also run forever and find nothing :
could this be related ?

Is there a way to pre-select a default search folder ?

Any advice more than welcome.

Best regards,

André Tissot 

Network Engineer CNE-CLE-MCSA

+41 (0)79 625 8018
andre.tissot at idsa.ch

>>> "Kim Geiger" <kim at wkar.org> 4/14/15 19:32 >>>

If I try to do a text search in GW14 web client, it spins for a long
time and then says, "your request could not be processed due to a
connection failure with the server."  Then I cannot clear the search or
do anything else but close out and log back in.

I'm not sure what's going on with this, but it is paining me.

Kim Geiger
WKAR Radio & Television, WKAR.org
East Lansing, Michigan 

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