[ngw] Rép. : Re: Rép. : web client and searching

Andre Tissot Andre.Tissot at idsa.ch
Mon Jun 8 13:38:22 UTC 2015

Hi David,

Thank you for your reply.

We have the following version : 

Numéro de version : 117118
Version du programme : 14.0.1 12/8/2014 
I think Sp1 Hp1 was only a security fix, with no program fix.

The index health is good, as : 

 - from the Windows Client, the searches are working like always
 - from the WebAccess, if we use the Advanced Search Tool, AND SPECIFY
a folder/multiple folders, then we have a quick answer.

>>> "David Krotil" <David.Krotil at krotilovi.cz> 6/8/15 15:25 >>>
have 1000+ users on WebAcces server and never got this message. 

Do you have at least SP1 HP1 installed ?

Check index health on your POA, try full rebuild. 

>>> "Andre Tissot" <Andre.Tissot at idsa.ch> 8.6.2015 15:10 >>>

Hi Kim,

We have exactly the same problem with our GW14 WebAccess : did you get
a solution ?

Another strange thing with the Search in GW14 WebAccess, is with the
"Advanced Search" button in the Menu : if you don't select a folder
multiple folders), your search will also run forever and find nothing
could this be related ?

Is there a way to pre-select a default search folder ?

Any advice more than welcome.

Best regards,

André Tissot 

Network Engineer CNE-CLE-MCSA

+41 (0)79 625 8018
andre.tissot at idsa.ch

>>> "Kim Geiger" <kim at wkar.org> 4/14/15 19:32 >>>

If I try to do a text search in GW14 web client, it spins for a long
time and then says, "your request could not be processed due to a
connection failure with the server."  Then I cannot clear the search
do anything else but close out and log back in.

I'm not sure what's going on with this, but it is paining me.

Kim Geiger
WKAR Radio & Television, WKAR.org
East Lansing, Michigan 

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