[ngw] Mail moving to trash automatically 100 at a time.

Laura Buckley Laura at laurabuckley.co.za
Thu Dec 15 18:41:51 UTC 2016


Hi Marvin,

Is the user in question on GMS?

Please let us know,



Laura

Lifelong Learner

www.laurabuckley.co.za


On Thu, Dec 15, 2016 at 8:40 PM, Marvin Huffaker <mhuffaker at redjuju.com>
wrote:

> I have a really weird issue with a customer..    I have one user...  when
> the user logs in, the client will automatically delete 100 Messages from
> the mailbox. It doesn't archive them. It moves them to the trash.   Exactly
> 100 at a time.  It will do it on login, and then every 90 Seconds 100 more
> will move to trash.  I can undelete them / put them back into the mailbox,
> but it will just delete them again.   The weirdest part is that it is only
> affecting messages newer than 11/11/2016.  Anything older than that is not
> touched.. .
>
> So basically, any new mail that comes in ends up in the trash.   There are
> no rules.   I initially thought it was related to their
> auto-cleanup/archive settings but I have completely disabled that and it
> still happens.
>
> I have reset the client options and run a standalone gwcheck on the
> mailbox (standard options). This has not changed the behavior.
>
> There *ARE* about 50,000 messages in the user main mailbox..  However I
> have  dropped that number down by about 1300 (the same approx amount that
> are being moved to trash) and it still happens. Furthermore, I've only seen
> display issues on mailboxes with lots of items, not what seems to be a very
> deliberate delete action.
>
> What is happening?
>
> Marvin
>
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