[ngw] Webaccess with Chrome

Jonathan Paul jpaul at stfrancis.edu
Fri Dec 16 15:11:21 UTC 2016

Once the mailbox finally shows up, if you logout and then back in, does it populate almost immediately ?  Even if you login an 1hr or so later, it is much faster.  That is what I am experiencing and it sounds like the same thing you are describing.    We are on 2014, but also have 2012 webaccess running and both behave the same way.  I had an SR open previously, was told it was fixed in 2014R2, but did not have a lot of confidence in that based on what I was reading about R2 webaccess so we stayed on 2014.  

From: Graham Marsh <gm at axiom.hk>
To:NGWList <ngw at ngwlist.com>
Date: 12/15/2016 10:37 PM
Subject: Re: [ngw] Webaccess with Chrome
Yes. It's usually because of a script running on the page, called
grid-min.js, and as you can see it can adversely affect the client rather
than the server. On a slow user PC, this is more marked; the browser may
eventually complain a script is taking too long; Firefox will identify the
script filename (i.e. grid-min.js) if that happens.

Refer to bugzilla id 922589.

It was meant to be fixed, but perhaps it was only mitigated somewhat and is
still actually a problem (on large mailboxes for sure...the larger the
mailbox the longer the delays and more likely for the browser to pop up the
"taking too long" dialog).

On 16 December 2016 at 09:39, Joe Brugaletta <JBrugaletta at braytonlaw.com>

> I've noticed on some mailboxes with a large amount of email, that
> webaccess will just "hang" on chrome. Chrome will be using an entire
> processor.. and you just have to wait it out. Looking at the server, "top"
> doesnt show anything using much cpu/memory. Just curious if anyone else has
> seen this behavior and if so, did ya solve it?
> Using 2014 14.2.1 11/22/2016, but this isn't a new problem, been happening
> on older versions too.
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