[ngw] Filtering Sent Items makes GroupWise non-responsive

Daniel Wells Daniel.Wells at mhtn.com
Mon Feb 8 17:29:40 UTC 2016

I have seen very slow performance with the GW 2014 R2 client, especially
with the "move to" and mark read functions (2-5 second delay).  We have
rolled back to the 14.0.2 client.  While I haven't seen the client crash
as you described,  the 2014 R2 upgrade has been a disaster.  In almost
20 years since I have been working with GroupWise this is the worst
upgrade experience I have had with any Novell product.  Excuse me, Micro
Focus product.  We too preformed the upgrade at the end of the year
(12/31) and have not had a stable system since with four service
requests, 2 still open).  Besides the slow client performance, the DVA
would crash every 60-90 minutes until support told me to filter PDF
files from the indexing (post office startup file "dcafilter").  We have
been through four or five FTF iterations and PDF files still seem to
crash the DVA.  It will take years to regain user trust.

Daniel Wells AIA, VCP
Senior Associate | IT Coordinator
 MHTN Architects, Inc.
Direct: 801.326.3215 | www.mhtn.com
 vision made real

>>> "David Krotil" <David.Krotil at hilo.cz> 2/5/2016 3:55 PM >>>
I have / had same problems as you. Client hangs , while filter active,
sometimes D126 error. Looks like build 122547 solved most of the
problems, will have more info next week.


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>>> "Matt Schlawin" <MSchlawin at FVLHS.ORG> 05.02.2016 20:52 >>>
Quick Finder index is running.  I think I might have some other issues
going on here.  Some strange things happening.
1.  I noticed on the Post Office - General tab that the Folder is
listed as /media/n{and garbage characters}  when I try to change it to
the correct path either by browsing or manually typing it in, the
gwadminservice immediately crashes
2.  When I try to look for the logs for gwadmin, I see they stopped
logging on December 30th, which is the day I did the 2014 to 2014 R2
3.  When I run a fix/analyze against a user, it says it submits the
to the PO, but I never get an email with the results.  Even if I
explicitly put my address in the logging field at the bottom.
Not sure all of these are related, but there is definitely something
going on here.
>>> "Jonathan Paul" <jpaul at stfrancis.edu> 2/5/2016 11:49 AM >>>
Did you check the quick finder indexes ?  Usually when we have users
with searching problems, they have lots of items that are not indexed.

I am not on R2 though. 
>>> "Matt Schlawin" <MSchlawin at FVLHS.ORG> 2/5/2016 11:45 AM >>> 
Sorry, forgot the environment.  GroupWise 2014 R2 running on OES 11

>>> "Matt Schlawin" <MSchlawin at FVLHS.ORG> 2/5/2016 11:43 AM >>> 
Hi everyone,  
I have two users who cannot filter or sort their sent items.  For one
user, GroupWise becomes unresponsive and finally brings up the dialog
box to close the application.  And the other user gets a "record
filter failed" error.  
Before I start running Mailbox/Library Maintenance, does anyone have a
suggestion on what steps I should take?  

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