[ngw] Missing HTML Contents

Doug Ratz dratz at Lakeheadschools.ca
Wed Oct 26 19:13:19 UTC 2016


That used to pop up in older versions. When you hit reply the message
would show up win the reply window. 

GW used to use Internet Explorer to display HTML . Is your IE up to the
latest? Try changing the browser GW uses under Tools > Options >
Environment >HTML Browser maybe??


Doug 

-- 
Douglas Ratz
Lakehead Public Schools
(807) 625-5161
 


>>> On Wednesday, October 26, 2016 at 9:02 AM, "Mario Gingras"
<MGingras at laurentian.ca> wrote:

> I'm running GW 14.2.0 on SLES 11 SP4.  Nothing has changed for months
but we 
> are now seeing messages where the HTML content is missing.  To the
user, the 
> message appears blank until you switch to text‑only and the contents
show up.  
> I have no clue where to start troubleshooting this problem.  
>  
> I've looked at the log files but nothing stands out.  As far as I
know, the 
> messages are only internal.  I haven't heard of anything external so
far but 
> that doesn't mean it's not happening.  The problem seems to be only
within 
> one domain with multiple post offices.  The "empty" messages
originate from 
> and go to all post offices within that domain.
>  
> Any ideas before I call tech support?
>  
> Thanks in advance.
>  
> Mario
> Laurentian University
>  


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