[ngw] Bad Parameter Error when replying via mobile device
Lidija.Thompson-Ward at macewan.ca
Fri Oct 28 19:09:49 UTC 2016
My user was not replying to a message in a shared folder - That was the first thing I found when searching. It would error out on any message she tried to reply to from the main mailbox or any other folder.
I resolved my user's issue by going to Mobility | Service Configuration, where I disabled Shares under the GroupWise tab. I thought that given what I've read re shared folder issues on mobile devices, I may as well try it. Of course, now I have a different problem: some of my users are loving it and want to keep the function, but if I hear of more errors across the POs, I will need to disable for all until there is a fix/update available.
>>> "Morris Blackham" <Morris.Blackham at microfocus.com> October-27-16 1:36 PM >>>
Are they replying to a msg in a shared folder? If so, that is a known issue..
>>> Lidija Thompson-Ward <Lidija.Thompson-Ward at macewan.ca> 10/27/2016 10:42 AM >>>
Although I know this is not really a GroupWise issue, it is related.
We are currently on GW14.2.1 and Mobility 14.2.1 build 237
I have users reporting the following issue: When the try to reply to a received message on their device they receive the following error:
Message is from: Mobility
With the subject line: Failed to Add Item
And the body: Mobility failed to add the following item because: Bad parameter. Internal error
The users can read messages, move messages, and compose messages, but not reply.
When I look at the admin console, the users show as:
User State: Synced
Device State: Normal (with a green check mark)
Last Sync: current
Has anyone else seen this?
I have also posted this to the Forum.
Any thoughts/suggestions would be greatly appreciated.
Edmonton, AB Canada
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