[ngw] "Post Office Not Found" Error

Gregg A. Hinchman Gregg at HinchmanConsulting.com
Wed Jul 5 16:35:58 UTC 2017

If GW14 and above --once user name is changed try Replicate on the user object to make sure the update is pushed out to all domains/PO's.  Then you might do the same on the PO where the user was changed.

Structure/Fix etc does not work for a rename per se.

Worst case you may have to do a rebuild of the PO. But first make sure the Primary domain KNOWS about the name change. Then make sure the Secondary Domain KNOWS about the name change. Then the PO 'should know' but if not, Replicate or Rebuild of PO db to push down the changes to the PO.  

If the first/only time this has happened it might be a one off issue. If its happened more often then you may have a communications issue.

Good luck and let us know if you need more help.

Take Care.

Gregg A. Hinchman, PMP

Salesforce Certified Administrator

Salesforce Certified App Builder

Salesforce Certified Advanced Administrator

Gregg at HinchmanConsulting.com 




"Courage is doing what is right." 

From: Brad Rodgers<BRodgers at cesa7.org>
To:<ngw at ngwlist.com>
Date: 7/5/2017 10:40 AM
Subject: [ngw] "Post Office Not Found" Error

Good morning!

I recently renamed a user who resides in a post office in a secondary domain.  Since I renamed the user, post office redirection does not work for this particular user.  I receive a Post Office Not Found error.  If I rename the user back to her original user name, post office redirection works.  So far I have run GWCheck Analyze/Fix and Structural Rebuild on the user.  I also tried syncing the secondary domain with the primary domain.  Any other suggestions on how to fix this?

Thank you!


Brad Rodgers

Director of Administrative Technology


brodgers at cesa7.org

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