[ngw] "Post Office Not Found" Error

Thu Jul 6 00:32:02 UTC 2017

Gregg,

Thanks for your help so far.  We are still running GW 2012 SP4 so I do not have the right-click Replicate option on the user.  I confirmed that all of my domains see the name change on the user.  I went as far as rebuilding the DBs on my primary PO and my 2 secondary POs.  Unfortunately the problem still exists.  If I force the client to connect to the secondary PO where the user account is, I can log in as that user.  If the client connects to my primary or the other secondary PO I get the Post Office Not Found error.  It appears to be only for this user.  Any other suggestions?

This is the first time this has happened so I'm hoping this is just a one-off issue.

Brad

Brad Rodgers
Director of Administrative Technology
920.617.5648
brodgers at cesa7.org

>>> "Gregg A. Hinchman" <Gregg at HinchmanConsulting.com> 7/5/2017 12:05 PM >>>

You know I thought of one other thing for you to check.  In the POA HTTP monitor, you want to look for the Redirection Tables link -of some sort -I do not recall offhand.  Once found you can ask to update/resend I believe -again not sure as I do not have a POA HTTP mon in front of me.  But that might be an easy.  

If the user can login with the new name -than that means that users PO is good.  If not, it means the users PO needs some help.

If your redirection is an issue on a different PO then that users -and the users PO is good -then you need to Replicate/rebuild on that redirection PO.

The key is making sure the changes are seen when connected to EACH domain involved. Remember just connecting to the Primary domain is ONLY seeing what the Primary sees -not what the Secondary sees.  The old saying Each domain has its own view of the GW system. Your job is to make sure that all domains -and po's- see the same thing.

Good Luck!

Take Care.

Gregg A. Hinchman, PMP

Salesforce Certified Administrator

Salesforce Certified App Builder

Salesforce Certified Advanced Administrator

Gregg at HinchmanConsulting.com 

www.HinchmanConsulting.com

765.653.8099

"Courage is doing what is right." 

>>> 
From: Brad Rodgers<BRodgers at cesa7.org>
To:ngw at ngwlist.com<ngw at ngwlist.com>
Date: 7/5/2017 12:56 PM
Subject: Re: [ngw] "Post Office Not Found" Error

Gregg,

Thank you for your suggestions!  Should I rebuild the user's PO in the secondary domain or the PO in the primary domain where the post office redirection is not working?

Brad

Brad Rodgers

Director of Administrative Technology

920.617.5648

brodgers at cesa7.org

>>> "Gregg A. Hinchman" <Gregg at HinchmanConsulting.com> 7/5/2017 11:35 AM >>>

If GW14 and above --once user name is changed try Replicate on the user object to make sure the update is pushed out to all domains/PO's.  Then you might do the same on the PO where the user was changed.

Structure/Fix etc does not work for a rename per se.

Worst case you may have to do a rebuild of the PO. But first make sure the Primary domain KNOWS about the name change. Then make sure the Secondary Domain KNOWS about the name change. Then the PO 'should know' but if not, Replicate or Rebuild of PO db to push down the changes to the PO.  

If the first/only time this has happened it might be a one off issue. If its happened more often then you may have a communications issue.

Good luck and let us know if you need more help.

Take Care.

Gregg A. Hinchman, PMP

Salesforce Certified Administrator

Salesforce Certified App Builder

Salesforce Certified Advanced Administrator

Gregg at HinchmanConsulting.com 

www.HinchmanConsulting.com

765.653.8099

"Courage is doing what is right." 

>>> 

From: Brad Rodgers<BRodgers at cesa7.org>

To:<ngw at ngwlist.com>

Date: 7/5/2017 10:40 AM

Subject: [ngw] "Post Office Not Found" Error

Good morning!

I recently renamed a user who resides in a post office in a secondary domain.  Since I renamed the user, post office redirection does not work for this particular user.  I receive a Post Office Not Found error.  If I rename the user back to her original user name, post office redirection works.  So far I have run GWCheck Analyze/Fix and Structural Rebuild on the user.  I also tried syncing the secondary domain with the primary domain.  Any other suggestions on how to fix this?

Thank you!

Brad

Brad Rodgers

Director of Administrative Technology

920.617.5648

brodgers at cesa7.org

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