[ngw] Antw: GroupWise Empties Trash after 7 days, regardless of settings

Laura Buckley Laura at laurabuckley.co.za
Mon Jun 25 09:02:04 UTC 2018


Hi Craig,

Remove the user from GMS --> obviously only if you are running GMS ;-)

Cheers,


Laura

Lifelong Learner

www.laurabuckley.co.za



On Mon, Jun 25, 2018 at 6:30 AM Craig Meads <craigm at cwise.co.nz> wrote:

> We have now tried everything with this issue, that we have on two sites.
>
> Removed client with removel tool and reinstalled. Structural Rebuild,
> Resetting Client options, Locking down Client options to Manual Empty at
> Domain and Post Office, then Client as well, and performing structural
> rebuilds again.
>
> At one site the issue is resolved.
>
> At the other site it is on-going. We even setup a new user as Trashtest
> and it all seemed to be good. We then Shared emails from Matt, the affected
> user, and transferred ownership. Once re renamed Matt to Mattold and
> Trashtest to Matt, the Trash began emptying after 7 days again. To me it
> implies there is a registry setting tied to the username, not the 3 digit
> code, somewhere.
>
> Novell support could only give me a few links to old TIDs' which were of
> no help or use.
>
> So I'm putting this out there again.
>
> Cheers
>
> Craig
> >>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 23/03/2018 14:28 >>>
> Gotcha. Technically there could be a gwcheck running against just the one
> user though. Any phones involved? are we sure the user isnt doing it? Even
> if they say they're not doing it lol =)
>
>
>
>
> >>> "Craig Meads" <craigm at cwise.co.nz> 3/22/2018 6:05 PM >>>
> Can't see anything that is a red flag. There is remove temporary/backup 7
> days, but that would affect all users if it was related. It's only one
> email box.
> >>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 23/03/2018 13:35 >>>
> Hmm.. confusing one. I don't know if this has already been mentioned, too
> many emails to go back through.. but if you load up the web interface for
> the post office.. (port 7181).. under Configuration tab at the bottom,
> anything interesting under Database Maintenance that might contain an
> expire job?
>
>
>
>
> >>> "Craig Meads" <craigm at cwise.co.nz> 3/22/2018 5:23 PM >>>
> No we don't. It's a brand new system, and we migrated them over from
> Outlook/Exchange.
>
> >>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 23/03/2018 13:18 >>>
> Do you have any kind of retention software? I vaguely remember there being
> some options in those that can "delete mail from client after retained"
> kinda thing..
>
>
>
>
> >>> "Craig Meads" <craigm at cwise.co.nz> 3/22/2018 5:08 PM >>>
> Thanks, but I didn't.....as an update, I have tried locking down the
> option to Manual at the domain, and Post Office, and rebuilt the Post
> Office. I  have GW-Checked the user, but nothing has worked.
>
> Yesterday, I set up a new user, and migrated everything from the old user,
> and it still happens, even though the new user defaulted to Manual Empty on
> creation. Other users on the same PO are fine.
>
> Novell haven't been of much help. I suspect there is a bit in a file
> somewhere that is doing it. Any backend activities would be affecting other
> users.
>
> I still have some things to try and will port an update next week.
>
> Cheers
>
> Craig
> >>> "Mathias Faust" <Mathias.Faust at gruner.ch> 14/03/2018 01:21 >>>
> Hi Craig,
>
> check if you have a maintenance job (POA -> Schedulded Events -> check
> events -> "Expire/Reduce") that has "Trash older than x days" active.
> That deletes mails from Trash regardless of the client settings.
>
> regards
> Mathias
>
>
> >>> "Craig Meads" <craigm at cwise.co.nz> 13.03.2018 04:07 >>>
> Has anyone experienced this in GroupWise 14.2.2?
>
> Domain, PO, and User client options set to Manual empty, and Windows
> Client also set to Manual empty, yet it continues to empty the Trash after
> 7 days? GWCheck is fine, uninstalled the client, then run CleanIt,
> reinstalled client, but still no change.
>
> Cheers
>
> Craig Meads
>
> 11 Gover St, PO Box 279
> New Plymouth 4340, New Zealand
> Ph 64 6 7575767, Fax 64 6 7575769 Mob 021420521
>
> craigm at cwise.co.nz, www.cwise.co.nz
>
>
>
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