[ngw] GW18 Client Printing Error

pkrobello at gmail.com pkrobello at gmail.com
Mon Nov 5 18:16:16 UTC 2018


Hi Brad,

Open an SR to get an FTF client.  If that FTF client still fails, follow the steps in this tid:

https://support.microfocus.com/kb/doc.php?id=7018025

Get the dump file to the engineer assigned to the SR and it will get reported to engineering.  BTW - if she logs in on another workstation, does the problem follow her account or does it stay with the original workstation?

Thanks,

Pam

>>> Brad Rodgers<BRodgers at cesa7.org> 11/5/2018 11:12 AM >>>
Good afternoon!

I have one particular user who cannot print from the GW 18 client.  When she tries to print, the client crashes and closes.  The Event Viewer shows the following error:

Faulting application name: grpwise.exe, version 18.0.2.41348, time stamp 0x5b541934
Faulting module name: mshtml.dll, version 11.0.14393.2580, time stamp 0x5bbd70ac

The frustrating thing is I can usually resolve the problem but it always reappears.  Sometimes it will reappear within few hours and other times it will reappear the next day.  I am at a total loss not knowing how to permanently fix the problem.

So far I have done the following:

1) Reinstalled the GW client.
2) Uninstalled and reinstalled the GW client.
3) Deleted the GroupWise folders out of <User Profile>\AppData & registry entries and reinstalled.
4) Deleted the GroupWise folders out of <User Profile>\AppData & registry entries, uninstalled, and reinstalled.
5) Deleted and recreated the Windows user account and profile.
6) Completely reimaged computer with our standard imaged used everywhere else.

She is the only user in our organization with this problem.  Does anyone have any other thoughts on what I could do?

Thank you!
Brad

Brad Rodgers
Director of Administrative Technology
920.617.5648
brodgers at cesa7.org






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