[ngw] GW18 Client Printing Error
plamontagne at gmhca.com
Mon Nov 5 19:18:41 UTC 2018
Doe sit happen if the user logs in from a different workstation?
Has it been isolated as to being workstation or user specific Is what I am getting at? If user, perhaps something in her calendar causing it to barf.
From: ngw-bounces+plamontagne=gmhca.com at ngwlist.com <ngw-bounces+plamontagne=gmhca.com at ngwlist.com> On Behalf Of Brad Rodgers
Sent: November 5, 2018 1:12 PM
To: ngw at ngwlist.com
Subject: [ngw] GW18 Client Printing Error
I have one particular user who cannot print from the GW 18 client. When she tries to print, the client crashes and closes. The Event Viewer shows the following error:
Faulting application name: grpwise.exe, version 188.8.131.52348, time stamp 0x5b541934 Faulting module name: mshtml.dll, version 11.0.14393.2580, time stamp 0x5bbd70ac
The frustrating thing is I can usually resolve the problem but it always reappears. Sometimes it will reappear within few hours and other times it will reappear the next day. I am at a total loss not knowing how to permanently fix the problem.
So far I have done the following:
1) Reinstalled the GW client.
2) Uninstalled and reinstalled the GW client.
3) Deleted the GroupWise folders out of <User Profile>\AppData & registry entries and reinstalled.
4) Deleted the GroupWise folders out of <User Profile>\AppData & registry entries, uninstalled, and reinstalled.
5) Deleted and recreated the Windows user account and profile.
6) Completely reimaged computer with our standard imaged used everywhere else.
She is the only user in our organization with this problem. Does anyone have any other thoughts on what I could do?
Director of Administrative Technology
brodgers at cesa7.org
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