[ngw] delay in sending email/email being blocked

Scott Kunau skunau at igtg.net
Sun Oct 7 03:40:57 UTC 2018

I agree with taking SMG out of the equation. Also check all DNS settings
for both the GWIA server and the SMG device. Check the firewall that may
between everything and the outgoing email.

If you can perhaps open a SR with MF/GWAVA support to look through your
SMG with you. There may be a magical nugget in a log file to explain

Hope that helps...

Scott Kunau, Sr. Consultant/Managing Partner
Innovative Global Technology Group
Micro Focus Premier Partner/Solution Provider
skunau at igtg.net

>>> "Stephen Hesser" <shesser at arandpartners.com> 10/6/2018 6:34 PM >>>
I’d try and bypass the SMG and have gwia send direct. Remove the relay
set in gwia going to SMG, see if it sends mail faster. 

Sent from my iPad

> On Oct 6, 2018, at 7:04 PM, Matt Schlawin <MSchlawin at FVLHS.ORG>
> and this email arrived at the NGW list immediately after I sent it. 
The email I sent at 3:58pm just arrived in my gmail box at 6:59pm and
immediately forwarded to my GW box also at 6:59.
> Transfer Delayed   10/6/2018 3:58 PM
> Transfer Delayed   10/6/2018 4:18 PM
> Transfer Delayed   10/6/2018 4:38 PM
> Transfer Delayed   10/6/2018 4:58 PM
> Transfer Delayed   10/6/2018 5:59 PM
> Transferred   10/6/2018 6:59 PM
> Why do some go through quickly and some with huge delays or blocks?
>>>> "Matt Schlawin" <MSchlawin at FVLHS.ORG> 10/6/2018 6:57 PM >>>
> Hello everyone,
> I have several GW email issues that I'm hoping someone here can help
with.  I have been running a GW 2014 R2 server on OES for several
This server has been migrated from Netware and gone through upgrade
after upgrade.  A couple of months ago I migrated the server to a
new SLES 12 box in preparation for the 2018 upgrade.  (Have not got to
that yet....)  We are using MF Secure Messaging Gateway for our spam
filter.  We route outbound through SMG as well.
> Recently I have been getting reports of 1)  delays in sending email 
and 2) email being blocked.   I don't know if I have two different
issues going on here, or just one misconfiguration that is causing
  I'm not sure if it's GW or SMG causing the problems.
> 1)  delays in sending.  At 3:58 today I sent an email to my gmail
account.  I forward all my gmail email to GW, so normally it gets
returned to my GW box in a minute or so.  It is now 5:50 and it still
has not made it to my gmail account.  In sent items under properties I
see this:
> Transfer Delayed   10/6/2018 3:58 PM
> Transfer Delayed  10/6/2018 4:18 PM
> Transfer Delayed  10/6/2018 4:38 PM
> Transfer Delayed  10/6/2018 4:58 PM
> I've been looking through PO, MTA and GWIA logs but I'm not really
sure what I'm looking for.  SMG message tracker does not show this
at all.
> 2)  email getting blocked.
> The head of the soccer league has emailed an excel spreadsheet to
three people in our building for the last seven weeks.  The first five
weeks went through with no problem and the last two have bounced back.

SMG message tracker shows:  Delivery statuses: 451 System error,
retry later
> I tried to send an excel spreadsheet to someone I email on a regular
basis and it bounced with this email:
> Transcript of session follows:   Command:  Data...  Response: 550
permanent failure for one or more recipients 
> I retried later and it went through.
> Are #1 and #2 related as one thing mis-configured?  I do have and
GWAVA tech support ticket, but so far we have not figured out what is
> Anyone have any ideas on what is causing these issues?  I'm going to
turn on verbose logging and see if I can get more information.  These
error seem pretty sporadic and not a widespread issue.  If you are
reading this, it must have sent!
> Thanks for any help!  
> Matt
> <Part.001>

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