[ngw] Windows 18.1.1 and 18.1 Clients - Caching Mode Issues

Laura Buckley Laura at laurabuckley.co.za
Tue May 21 19:13:56 UTC 2019

Hi Kevin,

Just to say that I work exclusively in Caching mode.  I've done so for as
long as I can remember through different companies and different
versions/builds of GroupWise.  I've never encountered such issues.  I'm
currently on 18.1.1.  Just want to say that I've not encountered what you



Lifelong Learner


On Tue, May 21, 2019 at 4:47 PM Kevin Salisbury <Kevin.Salisbury at twinmro.com>

> Reference:
> SR#101235917861
> Server:
> GroupWise 18.1.1 Linux Server
> Clients:
> Windows 7 Pro, fully patched
> GroupWise 18.1.1 and 18.1 Clients - Caching Mode
> I just created an SR for this, but I'm wondering if anyone else is seeing
> similar issues with Caching Mode on Windows.
> All systems are the same - Windows 7 Professional, fully patched, most are
> 18.1, we have upgraded a few clients to 18.1.1 to test.
> We've recently migrated the majority of our users from Online mode to
> Caching Mode and we've started to see one issue. While the Groupwise client
> works OK -- unfortunately on several of these systems we are seeing 100%
> CPU utilization, and occasional crashes of the Groupwise Document Viewer
> Agent (on the client -- not the server).
> On several of these systems with the issue, we see multiple running
> kvoop.exe*32 and gwdva.exe*32 in the Task Manager, even when no messages
> are open. It does not seem to matter if the user has 18.1 or 18.1.1 and we
> have ruled out all of the other possible issues (anti-virus, zenworks,
> patching, etc.). The users who experience this the most are the power
> users, of course.
> Is this normal behavior (multiple GWDVA's running on the client in caching
> mode)?
> Kevin
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