[ngw] Windows 18.1.1 and 18.1 Clients - Caching Mode Issues

[Ed Hanley]

I live in Caching mode also, for 22 years.  I'm on 18.1.1 on Windows 10 Pro build 1809.  I am not experiencing those issues at all.


>>> Laura Buckley <Laura at laurabuckley.co.za> 5/21/2019 2:13 PM >>>
Hi Kevin,

Just to say that I work exclusively in Caching mode.  I've done so for as
long as I can remember through different companies and different
versions/builds of GroupWise.  I've never encountered such issues.  I'm
currently on 18.1.1.  Just want to say that I've not encountered what you
report.

Cheers,


Laura

Lifelong Learner

www.laurabuckley.co.za



On Tue, May 21, 2019 at 4:47 PM Kevin Salisbury <Kevin.Salisbury at twinmro.com>
wrote:

> Reference:
> SR#101235917861
>
> Server:
> GroupWise 18.1.1 Linux Server
>
> Clients:
> Windows 7 Pro, fully patched
> GroupWise 18.1.1 and 18.1 Clients - Caching Mode
>
> I just created an SR for this, but I'm wondering if anyone else is seeing
> similar issues with Caching Mode on Windows.
>
> All systems are the same - Windows 7 Professional, fully patched, most are
> 18.1, we have upgraded a few clients to 18.1.1 to test.
>
> We've recently migrated the majority of our users from Online mode to
> Caching Mode and we've started to see one issue. While the Groupwise client
> works OK -- unfortunately on several of these systems we are seeing 100%
> CPU utilization, and occasional crashes of the Groupwise Document Viewer
> Agent (on the client -- not the server).
>
> On several of these systems with the issue, we see multiple running
> kvoop.exe*32 and gwdva.exe*32 in the Task Manager, even when no messages
> are open. It does not seem to matter if the user has 18.1 or 18.1.1 and we
> have ruled out all of the other possible issues (anti-virus, zenworks,
> patching, etc.). The users who experience this the most are the power
> users, of course.
>
> Is this normal behavior (multiple GWDVA's running on the client in caching
> mode)?
>
> Kevin
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