[ngw] GW18 Search

Craig Meads craigm at cwise.co.nz
Thu Dec 17 22:18:41 UTC 2020

I have had a strange query pop up from a customer. They're on 18.2

For some reason, when they do a search using the search bar, it only find message that meet the criteria from within the subject line, not the body of the email. For example, in the body of the email, there might be the word "Tote" and another email might have "Tote" in the subject line. A search on Tote will only yield the email with Tote in the Subject Line.

I re-indexed the mailbox, but no change. But all users have the same issue. Quickfinder Index is ticked on the POA.

Is there a simple switch somewhere else I might have missed?



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