[ngw] Support response time

Simon Shilton Simon.Shilton at acustica.co.uk
Thu Oct 8 20:31:26 UTC 2020


Hi, does anybody have any experience of support response times to SRs recently?

I opened an SR about a failed upgrade to our main GW server 6 weeks ago, and apart from being asked to upload log files 3 weeks ago I have had nothing to date

is this typical atm?

thanks
Simon

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