[ngw] [External] [External] Quickfinder not showing some emails

Joe Brugaletta JBrugaletta at braytonlaw.com
Thu Oct 8 20:33:52 UTC 2020

I think I might've found the issue.. she has multiple folders named the same in different subfolders.. i.e. she has two folders named "probate" in various hierarchies. If I move my emails out of that folder, into another, I can find them via search. if I put them back.. no results. 

>>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 10/8/2020 1:12 PM >>>
Thanks for that. Indexing finally finished on 80k+ emails. Did another structure check and it shows 60 pending now. I'm still unable to search for a few particular emails, however they "Filter" properly. Not sure what else I could try here..  user is panicking saying "gw search doesnt work!"

>>> "James Taylor" <James.Taylor at eastcobbgroup.com> 10/8/2020 9:25 AM >>>
Did you set the job timeout to unlimited?
It may just not be finishing in the normal timeframe.

If it's an index corruption issue, there is a tid to show how to manually delete indexes for a single user.
This tid is not the one I was looking for, but does reference how to identify the correct files to delete for the user.



James Taylor
james.taylor at eastcobbgroup.com

>>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 10/8/2020 11:46 AM >>> 
User noticed that when she does a search, its not giving all results, even though she clearly sees expected email in a folder. I ran a gwcheck on her account and note the below:
    Quickfinder:  Pending jobs = 610   Files = 5f7df705.idx, 5f7e497d.

I'm *hoping* that one of these 610 "jobs" is the email she's looking for. Anyone know best way to fix? I did go into HTTP console of POA and do an "update and compress" indexes on her account only.. I did NOT do the "delete old indexes" first because it wasnt clear to me if that'd re-do the entire PO or just her account. 

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