[ngw] Support response time

pkrobello at gmail.com pkrobello at gmail.com
Thu Oct 8 21:15:07 UTC 2020


Simon,

What is the SR number?  I don't see a GW SR under your name.

Thanks,

Pam

>>> Simon Shilton<Simon.Shilton at acustica.co.uk> 10/8/2020 2:31 PM >>>
Hi, does anybody have any experience of support response times to SRs recently?

I opened an SR about a failed upgrade to our main GW server 6 weeks ago, and apart from being asked to upload log files 3 weeks ago I have had nothing to date

is this typical atm?

thanks
Simon

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