[ngw] [External] [External] [External] Quickfinder not showing some emails

Joe Brugaletta JBrugaletta at braytonlaw.com
Thu Oct 8 21:16:50 UTC 2020


Probably right, and could be fixed in Gw18 for all I know, but we'll never get to Gw18 with the revamped "find" setup. 




>>> "James Taylor" <James.Taylor at eastcobbgroup.com> 10/8/2020 1:44 PM >>>
Could warrant a bug report.


James Taylor
678-697-9420
james.taylor at eastcobbgroup.com
________________________________
From: Joe Brugaletta <JBrugaletta at braytonlaw.com>
Sent: Thursday, October 8, 2020 4:34 PM
To: NGWList
Subject: Re: [ngw] [External] [External] Quickfinder not showing some emails


>>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 10/08/2020 16:34 >>>
I think I might've found the issue.. she has multiple folders named the same in different subfolders.. i.e. she has two folders named "probate" in various hierarchies. If I move my emails out of that folder, into another, I can find them via search. if I put them back.. no results. 




>>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 10/8/2020 1:12 PM >>>
Thanks for that. Indexing finally finished on 80k+ emails. Did another structure check and it shows 60 pending now. I'm still unable to search for a few particular emails, however they "Filter" properly. Not sure what else I could try here..  user is panicking saying "gw search doesnt work!"




>>> "James Taylor" <James.Taylor at eastcobbgroup.com> 10/8/2020 9:25 AM >>>
Did you set the job timeout to unlimited?
It may just not be finishing in the normal timeframe.

If it's an index corruption issue, there is a tid to show how to manually delete indexes for a single user.
This tid is not the one I was looking for, but does reference how to identify the correct files to delete for the user.

https://urldefense.proofpoint.com/v2/url?u=https-3A__support.microfocus.com_kb_doc.php-3Fid-3D7022175&d=DwICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=vfKuCvzWKlhjrQP4MZgcKF_sjZDhN3tce1ZSwdMdh40&m=aNBpXjKDOPlJB2bGAqwU_7cUeJzFUWLdd02E-RjsXSY&s=6MGdd1QB24172-lACzxu8rZ9G4mxmv0S0kZbpoGOipA&e=




-jt

James Taylor
678-697-9420
james.taylor at eastcobbgroup.com



>>> "Joe Brugaletta" <JBrugaletta at braytonlaw.com> 10/8/2020 11:46 AM >>> 
User noticed that when she does a search, its not giving all results, even though she clearly sees expected email in a folder. I ran a gwcheck on her account and note the below:
    Quickfinder:  Pending jobs = 610   Files = 5f7df705.idx, 5f7e497d.

I'm *hoping* that one of these 610 "jobs" is the email she's looking for. Anyone know best way to fix? I did go into HTTP console of POA and do an "update and compress" indexes on her account only.. I did NOT do the "delete old indexes" first because it wasnt clear to me if that'd re-do the entire PO or just her account. 







_______________________________________________
ngw mailing list
ngw at ngwlist.com
https://urldefense.proofpoint.com/v2/url?u=http-3A__ngwlist.com_mailman_listinfo_ngw&d=DwICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=vfKuCvzWKlhjrQP4MZgcKF_sjZDhN3tce1ZSwdMdh40&m=aNBpXjKDOPlJB2bGAqwU_7cUeJzFUWLdd02E-RjsXSY&s=jkWVTWhwnTiVlHQqwnTM7G0AyGiUheyAlxsHEIfvlnc&e=









More information about the ngw mailing list