[ngw] Support response time

Simon Shilton Simon.Shilton at acustica.co.uk
Fri Oct 9 08:39:07 UTC 2020


Hi Pam

SR#101305731701

OES2018 upgrade. eDir fails with NCP server object error.

Thanks
Simon



>>> On 08 October 2020 at 22:15, in message <5F7F2CFB.A8FC.0089.1 at gmail.com>, <pkrobello at gmail.com> wrote:
Simon,

What is the SR number?  I don't see a GW SR under your name.

Thanks,

Pam

-- This email was Anti Virus checked by Astaro Security Gateway. http://www.sophos.com
>>> Simon Shilton<Simon.Shilton at acustica.co.uk> 10/8/2020 2:31 PM >>>
Hi, does anybody have any experience of support response times to SRs recently?

I opened an SR about a failed upgrade to our main GW server 6 weeks ago, and apart from being asked to upload log files 3 weeks ago I have had nothing to date

is this typical atm?

thanks
Simon

-- 
This email was Anti Virus checked by Astaro Security Gateway. http://www.sophos.com



More information about the ngw mailing list