[ngw] Support response time

pkrobello at gmail.com pkrobello at gmail.com
Fri Oct 9 12:45:51 UTC 2020

Craig - do you have an SR open on this issue?

Simon - while the end of your work day this week is nearing, you should have contact with someone this afternoon.


>>> Craig Meads<craigm at cwise.co.nz> 10/9/2020 2:57 AM >>>
I've had this too, and if I abort, and then let the Linux boot, and go into Yast, I get the same error. In two instances for reasons unknown it eventually got past what it thought were Network latency errors and completed the upgrade I thought. (Going from SLES11/OES2015 to OES2018SP2)

However iManager and Netstorage would not work, as Xtier had not been upgraded/installed for some reason.

I had support looking at one Server for quite some time, and I had to take the data off it and install it again from scratch with a new eDirectory.

Redoing the upgrade doesn't fix it. reinstalling iManager didn't fix it, although I could drop GroupWise Webaccess 18 onto it and get iManager working, as it fixed Tomcat

I have two other Servers do the same thing this week, so have given up doing the upgrades, I will simply nuke and put the data back.

Something obviously got missed in QC for OES2018SP/SP2 upgrades



>>> "Simon Shilton" <Simon.Shilton at acustica.co.uk> 9/10/2020 9:39 PM >>>
Hi Pam


OES2018 upgrade. eDir fails with NCP server object error.


>>> On 08 October 2020 at 22:15, in message <5F7F2CFB.A8FC.0089.1 at gmail.com>, <pkrobello at gmail.com> wrote:

What is the SR number?  I don't see a GW SR under your name.



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>>> Simon Shilton<Simon.Shilton at acustica.co.uk> 10/8/2020 2:31 PM >>>
Hi, does anybody have any experience of support response times to SRs recently?

I opened an SR about a failed upgrade to our main GW server 6 weeks ago, and apart from being asked to upload log files 3 weeks ago I have had nothing to date

is this typical atm?


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