[ngw] GW Webaccess 18.2.1 - help/behavior

Laura Buckley Laura at laurabuckley.co.za
Fri Sep 10 06:17:01 UTC 2021

Hi Joe,

I recommend that you open a case and request the last build of 18.2.1 that
was compiled:  138598

It contains a lot of fixes for WebAccess - and if memory serves
me correctly - it also stops the "selector" always jumping to the top of
the folder.



Lifelong Learner


On Thu, Sep 9, 2021 at 9:34 PM Joe Comeau <Joe.Comeau at hli.ubc.ca> wrote:

> Hi We are having an issue after upgrading to GW18
> in Webaccess 18.2.1  (not the newer web 18.3.2 docker)
> build 125777 - 3/4/2020
> we have a couple issues
> 1) inbox - moves to top of list
> When a user selects an email and opens it  - the mailbox list in the
> current folder (usually mailbox) immediately bounces/moves to the top of
> the list of that folder
> Happens in other folders as well, doesn't matter if sorted by date in
> ascending or descending - it always goes to the top
> It does not do this for sent items folder
> Is there a way to stop this behavior ?
> 2) seems to be a huge lag on larger mailboxes
>   We think it is based on the number of emails in the main mailbox vs the
> size of the entire mailbox
>   this could also be because of 1 above
> couldn't see anything in the webacc.cfg file other than the  poll idle
> timeout
> the webaccess logs in verbose mode show
> get message list (move down in mailbox view)
> get message list (move down in mailbox view)
> read a message
> read message
> get message list  (this is showing moving to the top of the list) - does
> not happen in the sent folder
> get message list
> get folder list
> thanks Joe
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